In 2012, the government released a ten-year reform plan aimed at creating a sustainable, consumer-driven and market-based aged care system.
Many of the policy changes focused on packaged home care services, which provide support for older people who are eligible for residential aged care to remain in their own homes.
However, nearly 10 years later the impact of these reforms on older people and their carers, the aged care workforce and providers and wider health system remained unknown.